Shopping Tips
Below are some guidelines on how to shop safely on the Web:
Before You Buy:
- Do your homework
Take the time to research before you buy. Buying guides provide a useful introduction to different product categories and help you determine what best suits your needs.
- Compare products
Once you have narrowed your choices to a few products, find the right one for you. Consumer reviews can uncover the important pros and cons of similar products.
- Check total price
When you compare prices, don't forget to check post and packing (P&P) charges. Many online stores regularly offer free shipping promotions.
- Look beyond price
Unfortunately, the lowest price stores do not always provide the highest level of customer service. Make sure to check a store's reputation and rating before you buy.
- Order ahead of time
Give yourself a few weeks of lead time, especially during the busy holiday season. You can pay extra to expedite the delivery of your order, but it may be costly!
- Check return policies
Before you buy, check the particular store's return policy. Return policies can vary widely, though many online stores offer 30-day money back guarantees.
- Pay by credit card
Online fraud is rarely a problem, but just to be safe, many credit cards offer complete purchase protection. Debit cards may not offer you the same protection.
- Keep your receipt
Save your receipts in case you need to track your shipments or even return the item. You can even create a special email folder to store all of your online orders.
- Share your experience
Help others make smart decisions by recounting your shopping experience. Write reviews of the products you bought and the stores where you bought them.
- If you experience a problem, take action immediately:
- Notify the store as soon as you become aware of the issue.
- Check your consumer rights. The Department Of Trade And Industry offer comprehensive advice.
- Contact your credit card issuer immediately. They usually have resources available to help you mediate any dispute.
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